Frequently Asked Questions

  • We provide mobile mechanic services across Suffolk including Ipswich, Woodbridge, Framlingham, Stowmarket, Eye, and surrounding villages. If you're unsure, please get in touch.

  • Yes. Mortistic Engineering Ltd is fully insured for your peace of mind.

  • Yes, where it is safe and appropriate to do so. we also can where appropriate can come to your place of work if required

  • Absolutely. We use professional diagnostic equipment to identify faults quickly and accurately.

  • We do not perform MOT tests ourselves, but we can carry out MOT preparation and repairs to help your vehicle pass its test.

  • Yes. We use quality replacement parts suitable for your vehicle and will always discuss options where appropriate.

  • Yes, subject to availability.

  • To ensure the quality and reliability of our repairs, we only fit parts supplied by Mortistic Engineering Ltd. This allows us to provide a warranty on both the parts we supply and our workmanship, giving you complete peace of mind.

  • Yes. Under UK law, you do not have to use a main dealer to maintain your manufacturer warranty, provided the service is carried out to the correct schedule using appropriate parts.

  • Check your vehicle handbook for the recommended replacement interval (usually between 40,000–100,000 miles or every 4–5 years). If you're unsure, we can advise based on your vehicle's age and mileage.

  • In most cases, yes. We can reset service indicators as part of your service. Please note that some newer vehicles have manufacturer security systems that require dealer-level software, meaning a reset may not always be possible.

  • We accept bank transfer, cash and card payments. Payment details are confirmed at the time of booking.

  • We will always contact you to explain and agree any additional work before carrying it out. No surprises.

  • Payment details will be discussed when booking. We aim to make the process as straightforward as possible.